RETURNS
EXCHANGES
If you are not completely satisfied with your purchase, or you require an exchange in size/colour, simply return the item(s) to us with their original tags still intact and in the original packaging within 14 days of receipt stating whether you wish to get a refund or exchange. If 14 days have gone by since your purchase, or there is evidence that the garment has been washed or worn, unfortunately we can't offer you a refund or exchange. This does not affect your statutory rights.
To exchange an item, please email contact@total-black.com with either a copy of your receipt, or quoting your original order number and details of the item(s) you wish to exchange. You will be given the address to send the return to.
If you are returning an item to us to be exchanged, you are responsible for the return postage costs. You will be responsible for the item(s) until they reach us. For your own protection, we suggest you pack the item securely and use a secure delivery method, which has tracking and requires a signature upon delivery. Another option would be to purchase shipping insurance. Please keep your postage receipt as proof of postage. We cannot be held responsible for items that are lost in the post when being returned to us.
Please allow up to 14 days for your exchange to be processed after we receive the item. We will notify you once your returned item has been received and inspected, and then once the exchange has been dispatched to you, subject to the exchange being approved by Total Black.
Please note that if we do not have the available stock for the requested exchange, a refund will automatically be processed and a confirmation sent to the account email address. In some cases, we will email to ask if you would like an exchange for something else. All refunds will be as per the original method of payment. If you do not supply any instructions with your return, your order will be refunded by default.
If you do not supply any instructions with your return, your order will be refunded by default.
RETURNING ITEMS
If you are not completely satisfied with your purchase, simply return the item(s) to us with their original tags still intact and in the original packaging within 14 days of receipt and we will issue you a full refund. If 14 days have gone by since your purchase, or there is evidence that the garment has been washed or worn, unfortunately we can't offer you a refund or exchange. This does not affect your statutory rights.
To return an unwanted item, please email contact@total-black.com with either a copy of your receipt, or quoting your original order number and details of the item(s) you wish to return, with the reason why. You will be given the address to send the return to.
If you are returning an item to us to be refunded, you are responsible for the return postage costs. You will be responsible for the item(s) until they reach us. For your own protection, we suggest you pack the item securely and use a secure delivery method, which has tracking and requires a signature upon delivery. Another option would be to purchase shipping insurance. Please keep your postage receipt as proof of postage. We cannot be held responsible for items that are lost in the post when being returned to us.
Please allow up to 14 days for your refund to be processed after we receive the item. We will notify you once your returned item has been received and inspected, and then once the refund has gone through. If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your original method of payment.
SALE ITEMS
Sale items are final sale and cannot be returned. In some cases, an exchange can be offered in particular circumstances. This is up to company discretion and provided an exchange is requested within 10 working days.
MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.
Then, contact your credit card company. It may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund within 14 days of the date Total Black issued the refund, please contact us at contact@total-black.com.
MISTAKES WITH ORDERS
Regrettably, on rare occasions mistakes with orders can occur. If the items you have received are not as ordered, or you have an item(s) missing, please contact us at contact@total-black.com and quote your order number for advice on how to proceed.
We will refund the return postage costs using a delivery method approved by Total Black in writing to the card you used to make the order with.
We ask that any discrepancies be reported to us within five days of receipt.
PURCHASE FROM OTHER RETAILERS
Please note that we are unable to refund/exchange merchandise which was purchased from another retailer, these need to be returned to their point of purchase.
FAULTY GOODS
All items are checked by the Quality Control department before they are shipped out to you, however in the unlikely event that you receive a faulty item either due to the production process or shipping, please contact us within 5 days of receipt of the item and we will try to resolve the problem as soon as possible.
Please email contact@total-black.com with either a copy of your receipt, or quoting your original order number and full details of the fault. You will be given the address to send the return to. You will be given an option on whether you would like to be issued a refund, or if you would like to have a replacement item(s) sent out to you.
The item(s) must be returned to us with their original tags still intact and in the original packaging within. If there is evidence that the garment has been washed or worn, unfortunately we can't offer you a refund or exchange under normal circumstances.
WARRANTY
If your product develops a problem and is less than 1 year old, please email contact@total-black.com with either a copy of your receipt, or quoting your original order number and full details of the fault. You will be given the address to send the return to. You will be given an option on whether you would like to be issued a refund, or if you would like to have a replacement item(s) sent out to you.
If there is evidence that you have not followed with the advised care instructions of the item and that the damage has been done not due to normal wear and tear, unfortunately we will not be able to issue a refund under normal circumstances.
All returns made under warranty will be replaced or repaired and returned in the shortest possible time frame - Please see Warranty T&C Here.
Please note - If we cannot reproduce the fault, there will be a charge for returning your goods.
Please allow up to 14 days for your refund or exchange to be processed after we receive the item. We will notify you once your returned item has been received and inspected, and then once the refund/exchange has gone through under warranty (If you are approved for a refund/exchange).
If you are returning an item to us to be refunded or exchanged, you are responsible for the return postage costs. You will be responsible for the item(s) until they reach us. For your own protection, we suggest you pack the item securely and use a secure delivery method, which has tracking and requires a signature upon delivery. Another option would be to purchase shipping insurance. Please keep your postage receipt as proof of postage. We cannot be held responsible for items that are lost in the post when being returned to us.
We will refund the return postage costs using a delivery method approved by Total Black in writing to the card you used to make the order with.
