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After any unsuccessful delivery, you will be left a card advising of the consignment number, time of attempted delivery and a contact number for the nearest courier depot. The goods will then be held at this depot for a certain amount of time to allow you to collect the order. Should there be no attempt by you to collect the order, it will be returned to Total Black. You will receive an email advising you of this. If we do not receive any contact from you regarding this order within a further five days of receiving the email, the payment will be automatically refunded minus any delivery charge and the return delivery charge.

Yes. All deliveries will require a signature upon arrival – please bare this is mind, and provide a delivery address that will have someone present to sign for your items.

Items will be dispatched within 24 hours of the order (Monday-Friday excluding public holidays, Post Office strikes etc.), subject to stock availability. Once your order has been dispatched, you will receive a confirmation email to let you know it is on the way. Orders placed before 2pm UK time will usually be dispatched the same day.

If you are in the UK, we will send out your purchase with Royal Mail 1st Class Signed For or Parcelforce. For International Shipments, we use is Royal Mail International Tracked & Signed or other Couriers.

When entering your shipping address, if your country does not appear in the pull down selection menu, this means we do not currently ship to your region. We are working hard to be able to offer global shipping on all our products.